If you cannot sign into your account or are showing as an unidentified customer we would first ask to check you are attempting to log in using the correct store. If you scroll down to the bottom of the page please check the currency. If the currency

If you cannot sign into your account or are showing as an unidentified customer we would first ask to check you are attempting to log in using the correct store.If you scroll down to the bottom of the page please check the currency. If the currency is not showing your usual store you will need to change this, you should then be able to log in as normal.If you are trying to shop using one of our other stores you will need to create a new account for this store.If you are still having issues please contact our Customer Care Team at Customercare@ratandboa.com, they would be happy to assist you.

I can't sign in to my account

If you've forgotten your password, it's really simple to get back into your account. If you do have any problems, please email our team at Customercare@ratandboa.com and we can investigate this.

If you&apos;ve forgotten your password, it&apos;s really simple to get back into your account.<ol><li>Head over to our website and click on the &quot;LOGIN&apos; tab.</li><li>Click&#xA0;the&#xA0;Forgot password link and enter your email address.</li><li>We&apos;ll then email you a link directly to your&#xA0;registered email address to reset your password.</li></ol>If you do have any problems, please email our team at Customercare@ratandboa.com and we can investigate this.

I've forgotten my password, what do I do?

You may need to delete your cookies. A cookie is a small file we store on your computer to let us know who you are next time you visit us. We kindly advise clearing your cache and cookie data. Once you've cleared your cookies, close your browser, and

You may need to delete your cookies. A cookie is a small file we store on your computer to let us know who you are next time you visit us.We kindly advise clearing your cache and cookie data.Once you&apos;ve cleared your cookies, close your browser, and open a private browser window. You should be able to use it without any more problems.If you&apos;re still having problems, contact our team at Customercare@ratandboa.com with the following information:<ul><li>As much detail as you can about the issue</li><li>Screenshots of any error messages you receive</li></ul>

I'm struggling to access your website

Rat & Boa AUS

Technical

How do I log my return?

Where is your returns portal

What is your returns policy?

Can I change my returns request?

Which courier do you use for return shipments?

Return Shipping Charges

I received a faulty item

I've received an incorrect item

I've lost my invoice, what should I do?

Can I return sale and clearance items?

Can I change my return method?

How long will it take for the funds to appear in my account?

Why haven't I been refunded?

Do I have to pay for return shipping?

Can I return two orders in the same parcel?

Will my postage be refunded?

Returns & Refunds

Can I cancel my order after it has been placed?

Can I exchange my order?

Is it possible to change the shipping address for my order once it has been placed?

I've made a mistake can I change my order?

Can I purchase your items from a store?

Do you have a size guide?

Where can I purchase Rat & Boa?

I haven't received my tracking/order confirmation email?

Which currencies can I shop in?

The colour of the garment is different from what I have seen online

Why can I see two transactions on my bank statement?

Orders

When will my order be shipped?

Where will my order ship from?

Customs, everything you need to know.

Why haven't I received my order?

Do I need to sign for my delivery?

Which couriers do you use?

Do you deliver on bank holidays and weekends?

Can someone else sign for my delivery?

How do I track my order?

Shipping in the Middle East

Shipping & Delivery

I forgot to add my voucher to my order, can I add it on after?

How is my level calculated?

Do I get a refund on my voucher or points if I return my items?

Can I spend my points?

Can I spend my vouchers/points on sale items?

Can I use points/vouchers in conjunction with other discounts?

What birthday treat am I entitled to?

What is Members Only?

Why hasn't my level changed straight after purchase?

If I return my items, will my voucher/points also be refunded?

Can vouchers be exchanged for store credit or a gift card?

Can vouchers be used in conjunction with store credit?

I used to be in the top level, why have I moved down?

What happens to my loyalty level if I return all my items?

Can I use more than one voucher on my order?

Do my vouchers expire?

Can you accumulate points on sale orders?

How can I leave Members Only?

Why did my points balance go down?

What happens if a friend that I refer cancels or returns their order?

What are "Cancelled points"?

What can I do with my points?

How can I view my points and membership level ?

How do I join members only?

How can I earn points on my orders?

Why do my points show as pending?

How does your loyalty scheme work?

How the Referral Programme Works

Members Only

Our Products

Our in-house quality process

Quality

If I get a refund to store credit can I change this?

Do you sell gift cards?

How can I use my store credit/ giftcard?

Store Credit Incentive

Gift Cards & Store Credit