Can I cancel my order after it has been placed?Updated 8 months ago

You can amend your order within 30 minutes of placing it. This includes adding items, cancelling your order, or updating your delivery address.

These features can be accessed directly on your order confirmation page. If you’ve closed this window, don’t worry — simply open your order confirmation email, scroll to the bottom, and click the “Amend your order” button. This will take you back to your confirmation page where you can make any changes.

Please note: once the 30-minute window has passed or if your order has already been processed by our warehouse, it will no longer be possible to make amendments.

If the 30-minute window has already passed, you can still email us at [email protected]. Please use the subject line CANCEL/AMEND ORDER along with your order number — this gives us the best possible chance of catching it before it is processed. 

While we’ll always do our best, cancellations in this instance cannot be guaranteed. 

If your order can-not be cancelled, then please follow the return process as normal. 

If you need any help at all with your order, please contact our Customer Care team as soon as possible at [email protected].