Orders

Can I cancel my order after it has been placed?

You can amend your order within 30 minutes of placing it. This includes adding items, cancelling your order, or updating your delivery address. These features can be accessed directly on your order confirmation page. If you’ve closed this window, don

Can I exchange my order?

Unfortunately, we don’t currently offer exchanges. This is something we’re actively looking into, but it’s not in place just yet.

Is it possible to change the shipping address for my order once it has been placed?

We understand that sometimes circumstances change, and you may need to adjust the shipping address. While we cannot guarantee the ability to change the address after an order is placed, we're more than happy to try and accommodate your request. You c

I've made a mistake can I change my order?

Can I purchase your items from a store?

At the moment, we operate exclusively online and do not have any permanent physical stores. Our entire collection is available for purchase through our website, providing a convenient and seamless shopping experience. From time to time, we do host po

Do you have a size guide?

Our size guides are available in Centimetres and Inches and can be located on our product pages just above the add to basket button. You will also find our Find Your Size tool on our product page. The Find Your Size tool will help you by recommending

Where can I purchase Rat & Boa?

You can find our websites listed below. These are the only official stockists of Rat & Boa:. www.ratandboa.com/. eur.ratandboa.com/. us.ratandboa.com/. aus.ratandboa.com/. If you come across a site that looks like ours but is not listed above we woul

I haven't received my tracking/order confirmation email?

We strongly advise our customers to check their junk folders and any other folders in their email inbox. Should you still be unable to locate the correspondence, get in touch, there may have been an error with the email address we have. Customercare@

Which currencies can I shop in?

Our customers have the option to check out in four currencies as mentioned below. Please look for a currency symbol at the bottom of the website to alter between. - GBP - https://www.ratandboa.com/. - USD - https://us.ratandboa.com/. - AUD - https://

The colour of the garment is different from what I have seen online

All the garments you see in our photos are the garments you will receive. From time to time there may be some discrepancies, this is usually due to the varying devices upon which the products are viewed. Our printed items also do vary across garments

Why can I see two transactions on my bank statement?

This will be a double or pending charge on your bank account or credit card. It is common practice for banks and credit card companies to authorise electronic transactions made with a debit or credit card, and hold the balance as unavailable either u