Track my order

Start a return

Rat & Boa AUS

<p>Yes &#x2014; log into your account, add items to your basket and head to checkout, where you&apos;ll see a points redemption box (on mobile, this is under &quot;Show order summary&quot;). Just enter the points you&apos;d like to use. Every 100 points is worth $5 off, and you&apos;ll need to be signed in for the box to appear.</p>

Yes — log into your account, add items to your basket and head to checkout, where you'll see a points redemption box. Every 100 points is worth $5 off.

Can I spend my points?

Members Only

Can I return sale and clearance items?

Where is your returns portal?

How long will it take for my refund to come through?

I've received a faulty item — what do I do?

How do I log my return?

How do I return my parcel?

What is your returns policy?

Can I change my return once it's been logged?

I've received an incorrect item

Do I have to pay for return shipping?

Return shipping charges

What do I need to include in my return?

I've lost my invoice, what should I do?

Can I return two orders in the same parcel?

Return Costs

Returns & Refunds

How do I exchange an item?

How long does an exchange take?

Can I exchange for a different item?

Can I exchange sale items?

Is the exchange service available internationally?

Is return shipping free for exchanges?

How many times can I exchange an item?

What if the item I want to exchange for is out of stock?

What if something goes wrong with my exchange?

Exchanges

How do I track my order?

When will my order be shipped?

Shipping Timeframes

Why haven't I received my order?

Where will my order ship from?

Which couriers do you use?

Customs — everything you need to know

Do I need to sign for my delivery?

Do you deliver on public holidays and weekends?

Tax invoices

Shipping & Delivery

When will my pre-order ship?

Why is my order on pre-order — I wasn't told this at checkout?

My order shows as on hold but the item says 'in stock' — what's happening?

Pre-orders

Can I change or cancel my order after placing it?

Can I pay with Afterpay?

I haven't received my tracking or order confirmation email — what should I do?

Which currencies can I shop in?

Why does the colour of my garment look different from what I saw online?

Can I purchase your items from a store?

Where can I purchase Rat & Boa?

Why can I see two transactions on my bank statement?

Orders

My discount code isn't working at checkout, what should I do?

Can I use more than one voucher on my order?

Can I use points or vouchers on sale items, or alongside other discounts?

Discount Codes & Checkout

How do I know if a style runs true to size?

Sizing & Fit

What is Members Only, and how does it work?

How do I join Members Only?

What are the Members Only levels and benefits?

Why do my points show as pending?

How is my level calculated?

Why hasn't my level changed straight after purchase?

Why has my level changed?

What birthday treat am I entitled to?

Do my vouchers expire?

What happens to my voucher or points if I return my order?

How does the referral programme work?

Why did my points balance go down?

Can I accumulate points on sale orders?

How can I view my points and membership level?

What happens to my loyalty level if I return all my items?

Can vouchers be used with store credit, or exchanged for a gift card?

What can I do with my points?

How can I leave Members Only?

I forgot to add my voucher to my order, can I add it on after?

I can't sign in to my account

I've forgotten my password, what do I do?

I'm struggling to access your website

Technical

How can I use my store credit or gift card?

If I get a refund to store credit, can I change this?

What's the store credit incentive?

Do you sell gift cards?

Gift Cards & Store Credit

Tell me about your products

What's your in-house quality process?

Quality

Can I spend my points?Updated a month ago