Members Only
I forgot to add my voucher to my order, can I add it on after?
Sadly, we are unable to add any vouchers or points to an order once the order has been placed. They can be used on future orders. Apologies for any inconvenience.
How is my level calculated?
Your level is based on your spend with us over the previous 12 months. The more you spend over the course of a year, the more points you accumulate and the closer you’ll move to unlocking the benefits and rewards of the next level. You’ll be able to
Do I get a refund on my voucher or points if I return my items?
Yes, once your refund is processed for your order, your voucher will also be refunded. The voucher will last for 30 days. Points will also be automatically refunded once your order has been processed by our returns team. If you notice that your point
Can I spend my points?
Yes, simply log into your account, select the pieces you want to purchase, and proceed to the checkout page. Here, you’ll find a points redemption box. If you are shopping on your mobile you will find your points redemption box by clicking the ‘Show
Can I spend my vouchers/points on sale items?
Vouchers or points can not be used on sale item, but you can accumulate points from these orders.
Can I use points/vouchers in conjunction with other discounts?
No, our points system can’t be combined with other discounts or applied to sale items. The good news is that you can still earn points on sale orders! These points will automatically be credited to your loyalty account after 37 days and can be redeem
What birthday treat am I entitled to?
You’ll receive a special birthday voucher from us as our gift to you via email. 🖤 If you ever need to update your birthday and the voucher hasn’t been used yet, our Customer Care team will be happy to help make that change for you.
What is Members Only?
Members Only is Rat & Boa’s access-all-areas loyalty programme. Create an account now and you'll step into our V.I.P. world of unique rewards and bespoke benefits. Membership earns you early access to sales and new collections, vouchers, exclusive g
Why hasn't my level changed straight after purchase?
Your level will change automatically 37 days after your order to all for any returns to be processed.
If I return my items, will my voucher/points also be refunded?
For all welcome offers and birthday vouchers: once your order has been refunded, the voucher will be automatically returned to you. You’ll receive an email with the refunded voucher code. For points: if you return an order, any points earned from it
Can vouchers be exchanged for store credit or a gift card?
Vouchers can not be exchanged for store credit or gift cards.
Can vouchers be used in conjunction with store credit?
Yes, vouchers can be used alongside store credit.
I used to be in the top level, why have I moved down?
Your level is based on your net spend over the last 12 months, as we have reshuffled our tiers this means your tier may be more mid based due to our reshuffle.
What happens to my loyalty level if I return all my items?
Your level is based on your net spend. If you return an item, your net spend will not increase and you will not level up.
Can I use more than one voucher on my order?
No, only one voucher can be used per order.
Do my vouchers expire?
Yes. The expiry date on all vouchers is 30 days from the date you have recieved it.
Can you accumulate points on sale orders?
Yes, you can still earn points on sale orders. These will automatically be added to your loyalty account after your returns window closes. Please make sure you're logged into your account at all times for points to be accumulated.
How can I leave Members Only?
If you no longer wish to be part of our loyalty programme, please contact us and we will cancel your account. You will lose any points you have collected. If you would like to join again, simply contact us and we will reopen your account. Unfortunate
Why did my points balance go down?
This is likely to be because you, or someone that you referred, cancelled or returned an order.
What happens if a friend that I refer cancels or returns their order?
The pending points that you earned from their order will be cancelled and will not be added to your balance.
What are "Cancelled points"?
These points will not be added to your balance. For example, if you have returned an item, the points will change from pending to cancelled.
What can I do with my points?
Your points are used to calculate your membership level. The more style points you have, the higher your level and the more benefits you’ll have access to.
How can I view my points and membership level ?
Your points balance and current membership level are shown in the top bar on your account page.
How do I join members only?
Signing up to our Members Only account is easy, just head over to our site click on "Account" in the top right corner. Once account is selected click "New Customer" shown in the image below. Please enter all your details and thats it, you're ready to
How can I earn points on my orders?
You can earn points by buying Rat & Boa styles every £/$/€1 spent = 1 point. The more points you have, the higher your loyalty tier and the more benefits you’ll have access to. Just to advise you will need to be logged in to your account in order for
Why do my points show as pending?
Points pend while your products are within their 30 day return window, plus seven extra days to allow for returned items to reach us. Once this time frame has passed, your points will automatically be added to your balance.
How does your loyalty scheme work?
Members Only is Rat & Boa’s access-all-areas loyalty programme. Sign up and you’ll earn points on qualifying purchases and other interactions with us. The more points you have, the higher your loyalty level and the more benefits you’ll have access to
How the Referral Programme Works
Important conditions:. When rewards aren't valid: