Rat & Boa AUS

Your parcel doesn&#x2019;t need to be signed for by you personally &#x2013; someone else at the delivery address can accept it on your behalf.Our couriers also provide flexible options, such as leaving your parcel with a neighbour, in a safe place, or at one of their many convenient collection points, so you can choose what works best for you.If you&#x2019;ve given a signature release or safe place instruction, the courier will follow this, but please note that once the parcel has been delivered as requested, we&#x2019;re unable to offer a refund or replacement.

Your parcel doesn’t need to be signed for by you personally – someone else at the delivery address can accept it on your behalf. Our couriers also provide flexible options, such as leaving your parcel with a neighbour, in a safe place, or at one of t

Can someone else sign for my delivery?

Shipping & Delivery

How do I log my return?

Where is your returns portal

What is your returns policy?

Can I change my returns request?

Which courier do you use for return shipments?

Return Shipping Charges

I received a faulty item

I've received an incorrect item

I've lost my invoice, what should I do?

Can I return sale and clearance items?

Can I change my return method?

How long will it take for the funds to appear in my account?

Why haven't I been refunded?

Do I have to pay for return shipping?

Can I return two orders in the same parcel?

Will my postage be refunded?

Returns & Refunds

Can I cancel my order after it has been placed?

Can I exchange my order?

Is it possible to change the shipping address for my order once it has been placed?

I've made a mistake can I change my order?

Can I purchase your items from a store?

Do you have a size guide?

Where can I purchase Rat & Boa?

I haven't received my tracking/order confirmation email?

Which currencies can I shop in?

The colour of the garment is different from what I have seen online

Why can I see two transactions on my bank statement?

Orders

When will my order be shipped?

Where will my order ship from?

Customs, everything you need to know.

Why haven't I received my order?

Do I need to sign for my delivery?

Which couriers do you use?

Do you deliver on bank holidays and weekends?

How do I track my order?

Shipping in the Middle East

I forgot to add my voucher to my order, can I add it on after?

How is my level calculated?

Do I get a refund on my voucher or points if I return my items?

Can I spend my points?

Can I spend my vouchers/points on sale items?

Can I use points/vouchers in conjunction with other discounts?

What birthday treat am I entitled to?

What is Members Only?

Why hasn't my level changed straight after purchase?

If I return my items, will my voucher/points also be refunded?

Can vouchers be exchanged for store credit or a gift card?

Can vouchers be used in conjunction with store credit?

I used to be in the top level, why have I moved down?

What happens to my loyalty level if I return all my items?

Can I use more than one voucher on my order?

Do my vouchers expire?

Can you accumulate points on sale orders?

How can I leave Members Only?

Why did my points balance go down?

What happens if a friend that I refer cancels or returns their order?

What are "Cancelled points"?

What can I do with my points?

How can I view my points and membership level ?

How do I join members only?

How can I earn points on my orders?

Why do my points show as pending?

How does your loyalty scheme work?

How the Referral Programme Works

Members Only

Our Products

Our in-house quality process

Quality

If I get a refund to store credit can I change this?

Do you sell gift cards?

How can I use my store credit/ giftcard?

Store Credit Incentive

Gift Cards & Store Credit

I can't sign in to my account

I've forgotten my password, what do I do?

I'm struggling to access your website

Technical

Can someone else sign for my delivery?Updated 8 months ago