Shipping & Delivery
How do I track my order?
We'll email you tracking details as soon as your order's dispatched — the waybill/tracking number in that email is the best way to follow its progress.
When will my order be shipped?
We aim to ship same-day for orders placed before 12pm (AEST). Orders placed after 12pm on a Friday, or on a public holiday, ship the next working day — the same applies to weekend orders.
Shipping Timeframes
Our estimated delivery timeframes are listed below. Please note these are courier timeframes and start from when your order is shipped, not when it's placed. All orders are shipped from our warehouse in Australia. Orders placed Monday to Thursday bef
Why haven't I received my order?
First, track your order via the link in your shipping confirmation email or through My Account.
Where will my order ship from?
Orders from our Australian store ship from our Australian warehouse, for faster delivery and no customs charges within Australia. Returns go back to the same warehouse.
Which couriers do you use?
All orders from our Australian store are delivered with AusPost — including orders to New Zealand and other international destinations — and all returns are sent back with AusPost too.
Customs — everything you need to know
Australia: Orders ship from our Australian warehouse, so there are no customs charges on delivery within Australia. New Zealand and all other countries: customs, import duties and local taxes may apply.
Do I need to sign for my delivery?
Depending on the courier, you can leave delivery instructions — left without a signature, with a neighbour, in a safe location, or collected from a local point. Someone else at the address can also sign on your behalf.
Do you deliver on public holidays and weekends?
Delivery times don't include weekends or public holidays, so we can't promise weekend delivery — though some couriers do work weekends, which can mean an earlier arrival than expected.
Tax invoices
We're not currently able to provide a tax invoice with a full GST breakdown, but we can send a full invoice showing your items, total paid and shipping charges — just contact the team to request one.