Shipping & Delivery
When will my order be shipped?
We do our best to ensure that your order is shipped on the same day that it’s placed if ordered before12pm. Orders placed on a Friday after 12pm or bank holiday are shipped the first working day back. During peak periods, including sales, please allo
Where will my order ship from?
All order placed in AUD currency, will be shipped from our Australian warehouse, this means delivery is super fast and no customs will be due. Please note this store will only ship to addresses in Australia and New Zealand.
Customs, everything you need to know.
🇦🇺 Australia. 🌍 All Other Countries. For countries not listed above, customs and import duties may apply and are determined by local authorities. We do not currently charge these upfront, so fees may be due upon delivery. Unfortunately, we are una
Why haven't I received my order?
You can track your order using the tracking details provided in your shipping confirmation email (tracking/waybill) or by logging into the My Account page on our website. In some cases, the courier may need to contact you if there is an address query
Do I need to sign for my delivery?
With our courier services, you have the option to leave specific instructions for your parcel. You can request for it to be:. Left without a signature. Delivered to a neighbour. Placed in a designated safe location. Collected from a local collection
Which couriers do you use?
All orders placed in AUD currency will be shipped and processed with AusPost. This does occasionally change and other couriers may be used in place of the above. Please note if your order is placed on or after 12pm Friday this will not arrive until t
Do you deliver on bank holidays and weekends?
Please note that delivery times don’t include weekends or bank holidays.Although we can’t promise weekend delivery, some of our couriers do work over the weekend, which can sometimes mean your order arrives a little sooner than expected.
Can someone else sign for my delivery?
Your parcel doesn’t need to be signed for by you personally – someone else at the delivery address can accept it on your behalf. Our couriers also provide flexible options, such as leaving your parcel with a neighbour, in a safe place, or at one of t
How do I track my order?
We will email you your tracking details once your order has been dispatched. The tracking number is the best way to track your parcel. If you have not received your confirmation, please contact our customer service team at [email protected].
Shipping in the Middle East
Please be aware that from 20th April, an additional shipping surcharge of £25 will apply to all orders destined for affected regions in the Middle East. This surcharge has been introduced by our courier partners across the board and is directly linke