Rat & Boa AUS

We will email you your tracking details once your order has been dispatched. The tracking number is the best way to track your parcel. If you have not received your confirmation, please contact our customer service team at Customercare@ratandboa.com.If you are an Australian customer, please track your parcel by entering the tracking number into the following AusPost website:https://auspost.com.au/mypost/track/#/search

We will email you your tracking details once your order has been dispatched. The tracking number is the best way to track your parcel. If you have not received your confirmation, please contact our customer service team at Customercare@ratandboa.com.

How do I track my order?

Shipping & Delivery

How do I log my return?

Where is your returns portal

What is your returns policy?

Can I change my returns request?

Which courier do you use for return shipments?

Return Shipping Charges

I received a faulty item

I've received an incorrect item

I've lost my invoice, what should I do?

Can I return sale and clearance items?

Can I change my return method?

How long will it take for the funds to appear in my account?

Why haven't I been refunded?

Do I have to pay for return shipping?

Can I return two orders in the same parcel?

Will my postage be refunded?

Returns & Refunds

Can I cancel my order after it has been placed?

Can I exchange my order?

Is it possible to change the shipping address for my order once it has been placed?

I've made a mistake can I change my order?

Can I purchase your items from a store?

Do you have a size guide?

Where can I purchase Rat & Boa?

I haven't received my tracking/order confirmation email?

Which currencies can I shop in?

The colour of the garment is different from what I have seen online

Why can I see two transactions on my bank statement?

Orders

When will my order be shipped?

Where will my order ship from?

Customs, everything you need to know.

Why haven't I received my order?

Do I need to sign for my delivery?

Which couriers do you use?

Do you deliver on bank holidays and weekends?

Can someone else sign for my delivery?

Shipping in the Middle East

I forgot to add my voucher to my order, can I add it on after?

How is my level calculated?

Do I get a refund on my voucher or points if I return my items?

Can I spend my points?

Can I spend my vouchers/points on sale items?

Can I use points/vouchers in conjunction with other discounts?

What birthday treat am I entitled to?

What is Members Only?

Why hasn't my level changed straight after purchase?

If I return my items, will my voucher/points also be refunded?

Can vouchers be exchanged for store credit or a gift card?

Can vouchers be used in conjunction with store credit?

I used to be in the top level, why have I moved down?

What happens to my loyalty level if I return all my items?

Can I use more than one voucher on my order?

Do my vouchers expire?

Can you accumulate points on sale orders?

How can I leave Members Only?

Why did my points balance go down?

What happens if a friend that I refer cancels or returns their order?

What are "Cancelled points"?

What can I do with my points?

How can I view my points and membership level ?

How do I join members only?

How can I earn points on my orders?

Why do my points show as pending?

How does your loyalty scheme work?

How the Referral Programme Works

Members Only

Our Products

Our in-house quality process

Quality

If I get a refund to store credit can I change this?

Do you sell gift cards?

How can I use my store credit/ giftcard?

Store Credit Incentive

Gift Cards & Store Credit

I can't sign in to my account

I've forgotten my password, what do I do?

I'm struggling to access your website

Technical

How do I track my order?Updated 8 months ago