Is it possible to change the shipping address for my order once it has been placed?Updated 8 months ago

We understand that sometimes circumstances change, and you may need to adjust the shipping address. While we cannot guarantee the ability to change the address after an order is placed, we're more than happy to try and accommodate your request.

You can amend your order within 30 minutes of placing it. This includes adding items, cancelling your order, or updating your delivery address.

These features can be accessed directly on your order confirmation page. If you’ve closed this window, don’t worry — simply open your order confirmation email, scroll to the bottom, and click the “Amend your order” button. This will take you back to your confirmation page where you can make any changes including amending your address.

Please note: once the 30-minute window has passed or if your order has already been processed by our warehouse, it will no longer be possible to make amendments.

If the 30-minute window has already passed, you can still email us at [email protected]. Please use the subject line AMEND ORDER along with your order number — this gives us the best possible chance of catching it before it is processed. 

If you require an address modification, please reach out to our dedicated team at [email protected] as soon as possible. We'll do our best to assist you, keeping in mind that changes may not always be feasible, depending on the order processing status and the courier used.