What is your returns policy?Updated 8 months ago

All returned items must first be logged on our online returns portal within 14 days of delivery. Once logged, you’ll then have a further 14 days to return the item(s) to our warehouse in order to be eligible for a refund.

All returns are eligible for a pre-paid label through the returns centre. The cost of the return label will be shown there and may vary depending on your location. We cover the label cost upfront and simply deduct this from your refund once the return is processed.

Eligible returned items can be refunded to the original payment method or issued as store credit. Please ensure your return is logged through the portal so our team can process it correctly.

Items must be returned in their original condition, with all tags attached and in their original packaging. This includes any duffle bags that were provided as part of our new collections. Unfortunately, garments returned with signs of wear, damage, strong odours, or received outside of the stated return window will not be accepted. Items returned without their original tags attached cannot be accepted.

Swimwear: Bottoms are shipped with a hygiene protector sticker in place. Returns will only be accepted if this sticker remains intact. If the sticker is missing on arrival, please contact our Customer Care team at [email protected] immediately. When trying on swimwear bottoms, underwear must be worn underneath. Any items with signs of wear will be rejected due to hygiene reasons.

Earrings: Due to hygiene regulations, we’re unable to accept returns on earrings.

Faulty items: Any items considered faulty must be returned in order to be eligible for a refund.

Sale items: Returns on sale items are accepted under the same returns policy.

To log a return, please visit:
👉 returns.ratandboa.com