Returns & Refunds
How do I log my return?
To make a return, please visit the link provided in order to start your returns process, all returns must be made through the returns portal. If your a GBP, EUR or AUD customer please log your return here: returns.ratandboa.com. You will need your or
Where is your returns portal
If you're a AUD customer please log your return here: https://returns.ratandboa.com/ — you'll need your order number and the email address used to place the order.
What is your returns policy?
All returned items must first be logged on our online returns portal within 14 days of delivery. Once logged, you’ll then have a further 14 days to return the item(s) to our warehouse in order to be eligible for a refund. All returns are eligible for
Can I change my returns request?
Yes, you can change your return request. To do this, your previous return request has to be rejected so you can log it again. Firstly, contact [email protected] to cancel your previous request. Once they have done this, please head over to o
Which courier do you use for return shipments?
Australian Customers. All Aus customer will be prcessed with Australia Post. We are unable to issue any labels for other courier companies. Please print the label provided and attach this to your parcel. You can then take this to any store or post of
Return Shipping Charges
For all information regarding return shipping charges please click the link below:. https://www.ratandboa.com/pages/returns?ft-useNewBag=true&category=return-shipping-charges
I received a faulty item
We’re really sorry if you’ve received a faulty item. We kindly ask for all customers to message our Customer Care team with images and advise of any fault details, our team can then advise on the next steps. If your fault is within 30 days please log
I've received an incorrect item
We want to resolve any issues with incorrect items straight away. If one of the items you received isn't what you ordered, please send it back to us and we'll refund you if it's incorrect. To create your return, simply log into our returns portal and
I've lost my invoice, what should I do?
You can now access your invoice from your email address. Please log your return on our returns portal here : returns.ratandboa.com. Once your label has been approved by our returns team, you will receive an email with your label and invoice ready to
Can I return sale and clearance items?
Returns on sale items are accepted but, please follow the normal procedure for returns. You will have 14 days from the date of receiving your parcel to return your goods. They will need to have tags attached and be in the same condition they were rec
Can I change my return method?
If you wish to modify any information related to your return, such as altering the items intended for return, selecting a different refund method, or making adjustments to the shipping label, kindly reach out to our team at [email protected]
How long will it take for the funds to appear in my account?
Timeframes for refunds vary depending on the original payment method. We aim to process a refund within 5 working days of receiving your returned goods, but this can increase to 10 working days during busy periods. When you cancel the order, the rese
Why haven't I been refunded?
We would advise to always check your tracking first to see if that has reached us. This information will be on your returns email and your returns portal. On occasion returned items do not reach us, we always recommend you ship your returned goods wi
Do I have to pay for return shipping?
The cost of returns must be covered by the customer. To find out how much a return will cost using our pre-paid labels, visit returns.ratandboa.com. Please note - Black tier customers have free returns and shipping. To check your tier please head ove
Can I return two orders in the same parcel?
You can combine two orders, yes. If you could pop a message in with your parcel, explaining which items are being returned from which order, our returns team can then pick this up for you. If we could also ask that these are logged separately on our
Will my postage be refunded?
We do not provide refunds for postage costs, unless otherwise stated.