Why haven't I received my order?Updated 8 months ago

You can track your order using the tracking details provided in your shipping confirmation email (tracking/waybill) or by logging into the My Account page on our website.

In some cases, the courier may need to contact you if there is an address query. To help ensure smooth delivery, please make sure the contact number and email address provided at checkout are correct.

Before contacting our Customer Care team, we kindly recommend checking with your neighbours or looking for a delivery card in case your parcel has been signed for on your behalf.

If you have checked these options and are still unable to locate your order, please email [email protected] within 30 days of the delivery date so we can open an investigation with our courier. Please keep all packaging, as photos of this may be required if an item is missing.

Courier investigations can take up to 28 days while they attempt to locate your parcel. We kindly ask for your patience during this process, as we must allow the courier to complete their investigation before proceeding further.

Please note:

• If a signature release has been provided, we are unfortunately unable to take responsibility for the parcel.

• If the courier confirms delivery was completed correctly, we cannot cover parcels that are lost or stolen after delivery.