Customs — everything you need to knowUpdated a month ago

🇦🇺 Australia: Orders ship from our Australian warehouse, so there are no customs charges on delivery within Australia.

🌏 New Zealand and all other countries: Customs, import duties and local taxes may apply, set by local authorities.

A few important notes:

• We're not able to refund customs duties or taxes once they've been collected — if you return an item or think you've been charged incorrectly, you'll need to reclaim this directly through your local customs authority, as we don't have access to these funds.
• If customs fees go unpaid and the parcel is returned to us, we may deduct the associated costs from your refund.
• If we ever need to fulfil part of your order from our UK warehouse, we'll contact you before it ships. Orders shipped from the UK with a value over $1,000 may be subject to import duties and taxes on arrival.